Yes. Fabindia is a registered public limited Indian company - FABINDIA LIMITED has a chain of retail stores in India. In addition we also have company operated stores in two countries and franchise operated stores in nine countries apart from India.

The Corporate Office is in Faridabad at: L&T Business Park. Tower 2, 3rd Floor, Sector 27D, Faridabad, Haryana-121003, India Tel: +91-129-4911100, email:support@fabindia.net,mailus@fabindia.net

We retail our products through exclusive company-owned stores across India. For a detailed list of Fabindia stores in India, visit Stores on the bar above. We also offer online sales through our Fabindia website at www.fabindia.com

Yes, we export our products directly to seven countries through distribution partnerships with wholesalers. We also sell our Organic India products through international retail chains. We have presence in over 44 countries. We plan to evolve beyond traditional physical retail by focusing on experiential aspects of shopping through our Experience Centers, expanding our network to new cities and international geographies and at the same time growing our e-commerce sales channel to expand our customer base. If you would like to request a shipment to a country, please contact us ( support@fabindia.net) to inquire if we can ship to your location.

Yes. Gift Vouchers are available at all our stores.

Fabindia does not have a company owned production unit. Our mission has always been to work with village-based artisans across India employing their regional textile skills and specialities. This commitment has helped preserve the traditional crafts of India and created employment opportunities in rural areas.

We try to maximize the handmade process, using hand-woven, hand block-printed fabrics and vegetable dyes as far as possible. If a power loom is used, the fabric is decorated using hand processes such as block printing, embroidery, embellishing etc.

There are no true international norms for clothing and home textiles as every company tends to have its own sizing standards. Please refer to our Size Guide where we have suggested basic guidelines of how Fabindia sizing compares to other international sizing. The best approach is to take your own measurements and compare these to our measurement charts.

The handloom process and techniques of production gives the textile a unique character. In addition, handloom fabrics breathe well, are cool in summer and retain body warmth in the winter.

Please refer to our How To Shop page which walks you through the shopping process.

During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be given an order confirmation number through an email from Fabindia.

You can view your order status at any time once you have placed your order, through My Orders options after logging in to your Fabindia account on Fabindia website. We try and dispatch all the orders from our warehouse within 2 working days (For Domestic) & within 10 working days (For International) and then you can track your order from ‘My Orders’ section on the homepage of www.fabindia.com or mobile app https://fabindia.page.link/AppDownload.

We do not store credit card information on our website. Your credit card information is safe with our payment solution providers - Razorpay, PayU and PayPal.

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email and initiate the refund within two business days from date of cancellation to the original mode of payment. We will not retain your request for an out of stock product in a back order system. In the future, we hope to be able to notify you when an out of stock item becomes available which would allow you to place a new order for same product(s).

You do not have to create an account on fabindia.com when you place an order, and can simply proceed as a Guest Shopper. However, there are several benefits to creating an account. Please refer to the My Account page for more details.

All of Fabindia orders are shipped within India from our warehouse in New Delhi, India to your provided shipping address. Due to the nature of interstate shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your state. The majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our shipping partners to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice/receipt from our shipping partner for any duties and taxes, you will have to pay them directly at the time of delivery.

We make every effort to process your order as quickly as possible and usually require 7 working days to deliver your order (post successful dispatch). However if the quantities ordered are more than 5 pieces per product per style, or in case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email.

We export our products directly to seven countries through distribution partnerships with wholesalers. We sell Organic India products through our 23 owned-operated stores and all of our Experience Centers in India and five of our Franchise owned-operated stores located outside India. We also export our products to 55 countries (with Organic India exporting to 44 countries and our Company exporting to 11 countries) through distribution partnerships with wholesalers. If you would like to request a shipment to a country, please contact us (support@fabindia.net) to inquire if we can ship to your location.

No. At this point we are unable to offer overnight or expedited delivery service.

All Fabindia orders are shipped door to door, via DHL internationally, and via a number of shipping companies within India from our warehouse in New Delhi, India to your provided shipping address.

No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.

Currently, we operate with multiple warehouses, and product dispatch depends on the stock availability across these locations. While our aim is to consolidate orders into single shipments whenever possible, please be aware that you may receive your order in multiple packages.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.

For all international deliveries we offer Free Shipping on all orders US $100 and above. For orders less than US $100 we charge a flat rate of $20.

For domestic deliveries i.e deliveries within India, we offer Free Shipping on all orders above ₹1000.

Please note, for a limited period our jewellery pieces priced at flat ₹200, masks and rakhi priced below ₹500 will carry an additional delivery charge of ₹50 per item in an order.

These delivery charges on Jewelry, Masks, and Rakhi will be applicable irrespective of the total order value.

All of Fabindia orders are shipped internationally from our warehouse in India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. However, we are unable to calculate when and how much these infrequent customs duty charges will be as these are determined and imposed by the local customs authorities, in accordance with the respective applicable provisions, rules and regulations.

Please note that you will be solely responsible for paying any assessed additional charges, as these are currently excluded from our product price and shipping costs. To ensure your shopping experience is as seamless as possible, we have arranged with our logistics partner to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from the concerned courier partner for import duties and taxes, you will have to pay them directly at the time of delivery in order to successfully receive your Fabindia order.

You can track your order on our Order Tracking page. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account.

Once we receive your order, we take approximately 15 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (support@fabindia.net) with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes. Please note that we will not be able to change the address of an order placed for India delivery to International delivery or vice versa since the pricing for India and international deliveries is different from each other.

In case of International and domestic shipping the shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call the shipping company at their local number and quote your tracking number to trace your package.

Here are some reasons why your package may be determined undeliverable:

Incorrect Address: Fabindia does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.

Address Format: If you supply a Post Office Box for your shipping address, Courier Partner is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.

Failed Delivery Attempts: In case of International and domestic deliveries the shipping company will make three attempts to deliver your package. In case of International deliveries for orders over $400 DHL generally requires a signature. For orders less than $400 it is the discretion of the DHL driver if a signature is required. If any duties or taxes are due, then the shipping company will require payment at the time of delivery. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable please call the shipping company's customer service at their local number and quote your tracking number to trace your package.

Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.

Kindly reach out to our Customer Support within 24 - 48 hours from date of delivery failing which the claim will not be entertained. Whilst we investigate internally, request you to please make note of the below pointers:

Please do not use the item for which complaint has been raised.

You may be required to share further information’s like, short description of the case (A few questions will be asked to help us understand the scenario)

The images of the outer packet and other boxes (If any)

The refund or exchange (if applicable) will be done only after the investigation has been successfully completed.

However you may not be eligible for a refund, if he/she falls in any of the scenarios stated below:

Failure to provide complete information about the case.

Failure to provide images of the packet and product (if any)

If a pilferage delivery was received, pilferage claims must be raised strictly within 24 - 48 hours from date of delivery so that we can escalate this further to our courier partner.

You have used the item for which complaint was raised.

You will not be charged sales tax because we ship your order from India. Please refer to Duties and taxes section under our Terms of Use for more information on taxes and duties.

We accept all MasterCard, VISA, American Express, and Citibank Maestro Debit Cards (an online real-time authorization is done through the Payment Gateway) as well as Cash on Delivery.

However in light of the RBI guideline to withdraw the ₹2000 denomination bank notes from circulation, our logistics partner will no longer be accepting ₹2000 notes in case of COD orders W.E.F. 24th September 2023. We request you to kindly keep the exact change ready at the time of delivery or use the prepaid mode of payment to avoid any hassles.

Your credit card will be charged at the time of placing your order through our secured payment gateway. (an online real-time authorization is done through the Payment Gateway)

Your order will be billed in the currency of your debit / credit card. All the prices shown on Fabindia website would be in US$ or INR depending on the ordering and delivery location. For all deliveries in India, you would view and pay the Indian Rupee prices, while for all international deliveries outside of India, you would view the US$ prices. * International Shopper + International Delivery = USD prices * International Shopper + India Delivery = INR prices * India Shopper + International Delivery = USD prices * India Shopper + India Delivery = INR prices

In order for us to successfully process your credit card, you must provide the billing address which is used for your credit card.

Fabindia’s Cash on Delivery service allows you to pay the order value at the time of delivery for all orders upto ₹5,000. To pay for any order using Cash on Delivery (COD) mode of payment, please select the 'Cash On Delivery' option on the payment page. Kindly bear in mind, Cash on Delivery option is available only in selected pincodes (depending on our courier partner’s serviceability) and can only be made in Indian Rupees.

Please email us through our Contact Us page.

Please go to our unsubscribe page.

No, we will not share your information with others. For more details, please read our Privacy Policy.

Yes. You can email us your order at support@fabindia.net

Currently we do not have a call in number for placing orders. Please follow the steps in the online checkout process on the website.

If you have any concerns about your order, please email us at support@fabindia.net. However in case your delivered order(s) is found damaged, missing, tampered with or has any manufacturing defect, please inform our Customer Support via call or e-mail us within 24 -48 hours from date of delivery. Failing to report the issue within stipulated time may result in us not accepting your complaint as we won’t be able to take the investigation forward.

You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.

Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us through the Request for Cancellation button under My Account within 12 hours of placing your order for us to be able to confirm this cancellation. In case we have already processed your order you will be advised that the cancellation is not possible. As we aim to maintain quick turnaround times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of Fabindia.

At Fabindia we stand behind the quality of our products and we will provide a full refund for the cost of the product if you are not satisfied with your purchase for any reason (subject to the product being eligible for return/ exchange). Returns must be made within 15 days of receiving the goods, please click here to know more about the Return Policy. Shipping charges of INR 99 or USD 20 are not refundable and customers are required to pay for the shipping costs to return the goods back to origin. For approved international returns in the US and Canada, please ship to the following address: Fabindia, 75 Torrington Ave, Canton, CT 06019 USA. For all countries other than US & Canada, the reverse shipping address is as per the original invoice.

Note: Customers cannot return or exchange an item which has been purchased online at any of our retail stores, and similarly retail store purchases cannot be returned through our Website.

All credits will be issued only to the credit/debit card used for making the original purchase. Once we receive your returned item(s) we will issue your credit and send you an email confirmation. Please allow one billing cycle for the credit to appear on your credit/debit card statement. Click here to know more on Refunds.

In order to exchange an item you need to go through the returns process as described above. We will refund your credit/debit card once we receive the returned merchandise. You must place a new order for the replacements you would like.

In the future we hope to offer this service.

Yes, a gift message can be included with your order.

We do not currently offer a gift registry but plan to add this feature in the near future.

We currently retail Organic food in most of our stores in India, and we are constantly increasing the number of Fabindia stores which stock our products. Our products are not currently available for retail to our overseas markets, although bulk export orders can be arranged. Please contact our Head Office in New Delhi for further details.

GREEN: Fully certified Organic farm. No chemicals used for a long time. The product is fully certified by an external accredited organic certifying agency. BLUE: In conversion. No chemicals used. The produce is from farms in conversion for organic certification. YELLOW: Natural. Farmed naturally without a history of chemical use. Certification process not yet started. Many of our processed foods are also in this category. None of them contain any synthetic additives, preservatives, colours or flavours.

Fabindia's objective is to create an interest and a market for cottage industries. Our business in textiles and home products is designed to not only provide quality hand-made products for our customers, but also to support and encourage the continuation of these Indian traditions by paying a fair price for them. We believe that only Fair trade will sustain these traditions in the long term. Many of the techniques and concepts that are at the foundation of Organic agriculture were learnt from Indian systems. Supporting Organic agriculture is therefore a natural step for us at Fabindia to take. Just as we support traditional practices in textiles and other cottage industries, so too are we now supporting our agricultural traditions. Our policy of fair trade makes traditional organic farming a viable modern economic option. We believe in giving farmers a fair price for their produce, and in supplying the very highest quality food to our customers.

India's Organic certification standards are set by the National Programme for Organic Production (NPOP), which are based on standards set by the International Federation of Organic Agriculture (IFOAM). In India, there are a handful of certifying agencies accredited by NPOP. Farmers and producers must register with one of these agencies, who will in turn verify whether NPOP standards have been met. From the time of registration, it takes an average of 3 years for a farm to become fully certified. This period of time is known as being in conversion and during it the farmer practices organic techniques and strict record keeping, which is verified by the accredited agency. For fully certified Organic products, look Fabindia’s™ Green category logo, together with a certifying agency’s logo, for example SGS or Indocert, and the NPOP’s India Organic logo.

The RBI has mandated that e-commerce platforms like Fabindia and other payment gateways and aggregators cannot hold a shopper’s card details beyond September 30th, 2022. The official circular on tokenisation is available on the RBI website.

This means that with effect from September 30th, 2022, your original card details will be replaced with a code known as a ‘token’ in the system. You can choose whether you want to tokenize your card or not.

No, the RBI has permitted us to securely tokenize card details after receiving approval. Fabindia can tokenize the card with your permission and you can then use the secured card for every subsequent purchase without having to enter details each time.

Tokenization refers to the replacement of actual card details with a code known as a ‘token’ on a merchant platform. This makes sure that your card details are secured as Fabindia will not save your card details

Since card details are not shared during transaction processing, tokenized card transactions are deemed safer. A tokenized card also eliminates the need to enter details every time.

If you don’t tokenize your card, you will be required to enter card details such as card number, expiration date and CVV for every payment you make on Fabindia with that card.

Yes, your consent is only for one unique card, So, all your cards must be tokenized separately. There is also no limit to the number of cards you can tokenize in your name.

Yes, your consent is for one unique card on one particular platform or website. So your cards must be tokenized on Fabindia separately even if you have tokenized them elsewhere.

De-tokenization is the process of converting a token back to actual card details.